Card Operations Disputes Team

I am persistently trying to get my money back. Fair refund is fair enough.

Thank you for your recent e-mail.

We will contact you once your case has been fully reviewed.

Should you have any further queries do not hesitate to contact us.

If replying to this email, please ensure you include the last four
digits of the account number your enquiry refers to along with your full
name, address and postcode.

Yours sincerely

Disputes Team

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Bicycle parts

Just wondering what other stuff might Alpha Custom Bikes offer? I would not recommend this shop to anyone. Their customer service is like big failure and if you have any problems you are on your own. No help at all.

The trader is postponing contact so the time to raise a concern is already gone. In fact I know my right and will do everything to get my money back!

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Trading Standard Authority

All I want to do is to get a fair refund.

Goods are of unsatisfactory quality and mentioned brakes as the main reason.

Apparently that have caused another series of actions... But didn't get me any further. Where is my money? :)

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Citizen Advice Bureau

Hmmmm...

Dalston Citizen Advice Bureau - it's amazing how inaccessible they are. Only a few available appointments, only 20 people per day... And of course it's in their best interest not to have any job done.

Chargeback! That is the keyword! Calling Halifax Today! :)

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Debit Card Chargeback

Do you know that there are separate regulations for credit and debit cards?

Chargeback on credit and debit cards

Received another letter, another confirmation, another reference number. It seems to be a little bit complicated :)

Anyway right now calling Citizen Advice Bureau in Dalston: 020 7249 8027 (on hold all the time, after 11 minutes of waiting: incorrect number)



I made a promise to myself: I'm gonna get my money back! I just cannot let Alpha Custom Bikes such a scam!

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Long time to see

Time to call Hackney department. One thing is sure - I am not gonna leave it like that. Say hello to mr Penalty and mr Notoscam. I just cannot believe such firm could exist...

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Letter from Hackney

I got detailed instructions on email as well as traditional mail.

Gonna make it, gonna finally get a refund! :)

EDIT: you can read this letter here.

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